Pricky exotic fruits FAQ..

QUESTION

We are the  leading online retailer of exotic fruit. We predominantly sell fresh fruits but you can also find frozen fruits and some exotic fruit products in our online shop.

Everything we sell is suitable for vegetarians and around 99% of our current stock is suitable for vegans. Correct
as at October 2017. 
We strongly believe in a vegan diet, being better for our health and for our planet. If you need to check the ingredients of any of our products please let us know.

You can buy the exotic fruits in our online shop. Please follow the link below. prickly exoticfruits shop
You may also place orders by email info@pricklyexoticfruits.com

All prices can be found in our online shop. Please note, they are market prices and subject to change throughout
the seasons.

ou may pay for your order by either debit/credit card or manual bank transfer. If you opt to pay by bank transfer, please send the payment to our account as soon as possible after placing your order. Our bank details can be
found on your order confirmation which you will receive by email. Your order will not be dispatched until we have received payment. If you wish to collect your order from us, you may also pay by cash, however we may ask for a deposit. 

ORDERS

Our aim is to dispatch orders within 3 working days of payment being received. Occasionally this is not possible
due to the nature of our rare fresh produce.

Unfortunately it is not possible to cancel your order once it has been placed. This is because sometimes we source
the fresh fruits from our suppliers after you order and if you cancel it can lead to us making losses.We can accept cancellations for orders that contain dry goods/drinks/frozen goods only. We can sometimes offer the option to postpone a delivery to a later date.

Yes of course. You can order at any time and ask us to deliver in the future. This is common when customers order Christmas gifts or birthday presents etc. However, we can’t guarantee the availability of fresh fruits in the future.
There are multiple factors that affect the supply of fresh produce. Many of which are out of our control. If you place
a pre-order and then a fruit becomes unavailable at the time of dispatch, we will of course refund you for the missing portion of your order or offer a substitutio

If we expect a fruit to become unavailable, we will mark it as out of stock in our online shop as soon as we can. Sometimes fruits become unavailable unexpectedly. If you order a fruit then it’s unavailable, we will email or text
to let you know and offer either a refund or substitution for the missing fruit.

Your order will usually be packed in a cardboard or polystyrene box. Soft fruits will be packed individually in foam pouches or bubble wrap.

Currently, we do not purchase any packaging. As a way to reduce our impact on the environment, we re-use all the packaging we receive from our suppliers. We also work with local businesses and re-use the boxes they would usually dispose of. Some fruits may be wrapped in cling film. We use only bio-degradeable cling film.